Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
If for some reason you are not satisfied or wish to cancel your order , you may contact us at support@verityeco.co.uk within 14 days of delivery for a full refund.
You do not even have to return your product.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@verityeco.co.uk.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@verityeco.co.uk.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Contact us at support@verityeco.co.uk for questions related to refunds and returns.
Verityeco creates luxury cleaning products that are safe for sensitive homes. Our plant-based formulas are free from harsh chemicals, asthma and allergy-friendly and designed for everyday peace of mind. With refillable amber glass bottles and biodegradable ingredients, we offer a smarter way to clean, elevating your home while protecting the planet.